Policies & FAQ
Our highest priority is to provide our customers with highest quality products and customer care. We are easily accessible to address any questions or concerns. We want to create long term relationships with our customers and we hope you will be one of them. Please let us know if we can improve our service at any time.
Questions – we will answer all your questions and concerns within 48 hours.
Order changes – we will try to change your order if you notify us within 24 hours after placing the order.
Payment & Shipping
Payment methods – we accept all major credit cards such as Visa, Mastercard, American Express and Discover.
Sales tax – we do not charge sales tax outside Kansas. There is a 6.5% sales tax for orders shipped within Kansas.
Other payments – please contact us before placing your order for different payment methods.
Shipping & Fulfillment – we will ship your order within 3 to 4 business days after receiving payment with USPS First Class Mail service. We will notify you with shipping confirmation via email.
International Shipping – all international orders are shipped via USPS International Mail service. Some countries require import duties. Please note that the price that you pay for shipping does not include this fee. This customs fee is from the customs office in the destination country and every country has different import fees. We recommend you to please contact your local Customs office for more information about the fees directly. We, unfortunately, do not cover that fee since the fee is not from us, but rather from the destination country's' customs office. The customs authorities, however, do require us to include the value of your order on the package(s). All custom, import duties fees and taxes are the customer's responsibility.
Order tracking – once your order ships, you will receive the shipping notification with tracking number.
Returns & Exchanges
Return order qualification – unused items in the original condition & packaging may be returned within 14 days of receipt for a refund (excluding shipping charges). Return shipping costs are the buyer’s responsibility and are non-refundable.
Return address & packaging – please package your return with care and send to:
Overland Park, KS 66225
Credit – once your return package is delivered, we will process your refund within 2 business days.
Order exchanges – any product that is defective or damaged during shipping, we will replace it at no cost.
If you had received the incorrect product or faulty defect, please send us an email at email@example.com along with an attached photo of the product. We ask that you contact us right away to assure your customer satisfaction.
Custom & personalized orders – we apologize, but we do not offer refunds or exchanges on personalized and custom orders.
Return shipping payment – we do not offer return shipping. It is your responsibility to cover the return shipping fee.
Privacy & Security
Security & information – our order processing and payment systems are secure and provided by Shopify payment
Terms & Conditions
Copyrights & Trademarks – property of AydexiDesign, LLC.
In addition, any images, artwork, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections.
Content Usage – please do not use any of our images without our permission.
You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from AydexiDesign, LLC.
All 3rd party names, trademarks and copyrights are properties of their respective owners.
Personalized Orders – if any changes are requested on custom order, please contact us immediately.
Final Sale orders – are not refundable and not exchangeable.
Shipping times – might differ depending on your location and circumstances beyond our control.
Order non-deliveries – please contact us immediately if your order is marked as delivered, but you have not received it. We will try to resolve it.